Explain the stages of group development and the major factors that determine group performance and satisfaction.

1. 1 · Define a group. Two or more interacting, interdependent individuals who come together to achieve goals; groups are formal or informal.
2. 2 · Draw Tuckman's stages. [Flow: forming → storming → norming → performing → adjourning]
3. 3 · Explain each stage.
   • Forming: uncertainty and testing.
   • Storming: conflict over control.
   • Norming: cohesion and shared norms.
   • Performing: energy goes into the task.
   • Adjourning: wrap-up for temporary groups.
4. 4 · Factors in group performance.
   • External conditions: strategy, rules, resources, culture.
   • Member resources: skills, abilities, personality.
   • Structure: roles, norms, conformity, status, size, cohesiveness.
   • Processes: communication, decision making, conflict.
   • Tasks: simple or complex.
5. 5 · Conflict. Task, relationship and process conflict; handling styles from avoiding to collaborating.
6. 6 · In Sri Lankan business. An estate festival committee forms, storms, norms, performs and adjourns.
7. 7 · Close. Managers who understand group stages and structure can raise both performance and satisfaction.

Scoring tip: Name Tuckman and draw the five stages. Then use the five factor headings for the second half.