Explain the HRM process and the current issues in HRM.

1. 1 · Define HRM. HRM is the management of people: finding, developing and keeping a competent workforce.
2. 2 · Importance.
   • Source of competitive advantage
   • Part of organizational strategy
   • Treatment of people affects performance (high-performance work practices)
3. 3 · Draw the process. [Flow: HR planning → recruitment/decruitment → selection → orientation → training → performance management → compensation and benefits → career development]
4. 4 · Explain the steps in three groups.
   • Find: HR planning, recruitment or decruitment, selection.
   • Equip: orientation and training.
   • Keep: performance management, compensation and benefits, career development.
5. 5 · External influences. Economy, labour unions, laws (such as EPF and ETF duties and labour laws) and demographic trends.
6. 6 · In Sri Lankan business. MAS's Women Go Beyond, training and welfare programmes help retain skilled workers.
7. 7 · Current issues. Downsizing, diversity, sexual harassment, HR costs and the migration of skilled staff.
8. 8 · Close. A sound HRM process turns people into the organization's strongest resource.

Scoring tip: Group the eight steps as find, equip and keep. It shows understanding, not just a memorized list.