Directing and individual behaviour: goals, determinants and attitudes sheetEssay frameDefine directing. Explain the determinants of individual behaviour in organizations.
How to lay out the answer. Follow the frame, then write it in your own words.
- 1 · Define directing. Guiding, leading, motivating and communicating with employees so they work willingly toward goals.
- 2 · Elements.
- Supervision
- Motivation
- Leadership
- Communication
- 3 · Why understand behaviour. OB aims to explain, predict and influence productivity, absenteeism, turnover, OCB, satisfaction and misbehaviour.
- 4 · Draw the iceberg. [Iceberg: structure and policies above the water; attitudes, perceptions and norms below]
- 5 · Explain the determinants.
- Attitudes: cognitive, affective, behavioural; satisfaction, commitment, engagement.
- Personality: MBTI, Big Five.
- Perception: attribution, halo effect, stereotyping.
- Learning: operant conditioning, social learning.
- 6 · In Sri Lankan business. Engagement surveys warn managers early about turnover risk among skilled staff.
- 7 · Close. Managers who understand these determinants can direct people more effectively.
Scoring tip: Use the four determinants as headings and add one workplace example under each.
