Explain the guidelines for writing effective business emails.

1. 1 · Open. Email is the most common written channel in business. It is fast and cheap and leaves a record, so it must be written with care.
2. 2 · Use the fields correctly. To for people who act, Cc for people who need to know, Bcc for large lists; check every attachment.
3. 3 · Follow a clear structure.
   • Specific subject line
   • Polite greeting
   • Main point first
   • Short paragraphs or numbered points
   • Clear action and deadline
   • Close and signature
4. 4 · Write in a professional style. Simple words, correct grammar, no slang or capitals, one topic per email.
5. 5 · Follow netiquette. Reply within a working day, use Reply all with care, never send when angry, protect confidential data.
6. 6 · Know when not to email. Use a call or a meeting for sensitive, angry or very urgent matters.
7. 7 · Sri Lankan example. Confirm a phone agreement with a client by a short email so both sides have a written record.

Scoring tip: Add a five-line sample email at the end; it shows the examiner you can apply the guidelines.