Discuss how a manager can give instructions and feedback effectively.

1. 1 · Open. Instructions tell people what to do; feedback tells them how they are doing. Both are daily one-to-one tasks for a manager.
2. 2 · Steps for clear instructions.
   • Plan the task and result
   • Get attention; explain why
   • Give steps in order, in simple words
   • Show or demonstrate
   • Check understanding: explain back
   • Invite questions; follow up
3. 3 · Written instructions. Numbered steps, each starting with an action word, in the order the task is done.
4. 4 · Types of feedback. Positive (reinforcing), constructive (corrective); avoid destructive feedback.
5. 5 · Guidelines for feedback.
   • Specific and timely
   • Behaviour, not personality
   • SBI: situation, behaviour, impact
   • Praise in public, correct in private
   • Two-way, with agreed next steps
6. 6 · Sri Lankan example. A factory supervisor shows a task in Sinhala or Tamil and asks the worker to demonstrate it back.
7. 7 · Close. Clear instructions prevent mistakes; good feedback prevents them happening again.

Scoring tip: Give a short sample instruction and a one-line SBI feedback example; they turn a list into an applied answer.