Discuss the advantages and limitations of technologically mediated communication in business.
How to lay out the answer. Follow the frame, then write it in your own words.
1 · Define. Communication in which a technology sits between sender and receiver: phone, email, messaging, video calls, intranets, social media.
2 · Name the main tools and uses. Email for records, phone for urgency, messaging for quick updates, video for remote meetings, intranet for shared documents, social media for customers.
3 · Synchronous and asynchronous. Real-time tools give quick feedback; delayed tools give flexibility.
4 · Advantages.
Speed and reach
Low cost per message
Automatic records
Remote working
Better customer access
5 · Limitations.
Fewer non-verbal cues; tone misread
Information overload
Security and privacy risks
Technical failures
Digital divide
6 · Using it well. Choose the right tool, follow etiquette, protect data, offer other channels.
7 · Sri Lankan example. Banks and telecom firms serve customers by app and chat but keep branches and hotlines for those who prefer people.
8 · Close. Technology widens reach, but the human skills of clarity and courtesy still decide success.
Scoring tip: Balance the answer: equal space for advantages and limitations, then a short paragraph on effective use.
