Explain the questioning techniques a manager should use in one-to-one communication.

1. 1 · Why questions matter. Questions gather facts, check understanding, show interest and build rapport.
2. 2 · Useful types, with examples.
   • Open: to explore
   • Closed: to confirm facts
   • Probing: to dig deeper
   • Reflective: to show listening
   • Hypothetical: to test thinking
   • Summarising: to check understanding
3. 3 · The funnel technique. [Flow: open → probing → closed → summary]
4. 4 · Questions to avoid. Leading, multiple and loaded questions, and ‘why’ questions in an accusing tone.
5. 5 · Guidelines. One question at a time, simple words, pause, listen fully, follow up, summarise.
6. 6 · Sri Lankan example. A loan officer asks open questions about a shop's seasons and closed questions to confirm registration.
7. 7 · Close. The right question at the right time saves time and avoids misunderstanding.

Scoring tip: Give every question type a one-line example from a workplace; examples carry the marks in this topic.