haya.Learning made clear
Duties of a waiter and rules for waiting at table sheet
10-mark answer frame

Explain the duties of a waiter before guests arrive, when they arrive, during the meal and after they leave. Add the rules for waiting at table.

How to lay out the answer. Follow the frame, then write it in your own words.

  1. 1 · Open in two lines. A waiter's duties follow the guest's meal from preparation to farewell. Good service depends on doing each stage correctly and courteously.
  2. 2 · Draw the service cycle. [Cycle: mise-en-place → greet and seat → menu and order → serve → clear and crumb down → bill and farewell → reset]
  3. 3 · Before guests arrive. Grooming and briefing; clean station; lay tables; stock sideboard; check menu, specials and reservations.
  4. 4 · When guests arrive and during the meal. Greet, seat, water, menu; KOT with special requests; re-lay covers; serve each course; refill; clear; crumb down; check satisfaction.
  5. 5 · After guests leave. Bill, payment, thanks and farewell; check for forgotten items; clear, change linen, reset; closing duties.
  6. 6 · Rules for waiting at table.
    • Food from the left; beverages and clearing from the right.
    • Ladies first, host last; never reach across.
    • Clear when all finish; no stacking at the table; quiet and polite.
  7. 7 · In food service. In hospital private wards, the waiter also confirms each patient's diet order and allergies before serving.
  8. 8 · Close in one line. A well-drilled waiter makes service smooth, safe and pleasant.

Scoring tip: Use the four stages as sub-headings exactly as asked, then add the rules as a numbered list.