What is an SOP? Explain its importance and format with an example.

1. 1 · Open in two lines. An SOP is a written, step-by-step instruction for a routine task. It makes sure the task is done the same safe way every time.
2. 2 · Importance.
   • Consistency and fewer errors.
   • Training new staff.
   • Fixes responsibility.
   • Evidence for audits; supports HACCP.
3. 3 · Draw the SOP template. [Diagram: a page with a header box (company, SOP no., version, date, approved by) and headings below: title, purpose, scope, responsibility, procedure, frequency, monitoring, corrective action, records, review]
4. 4 · Explain each heading. One line each, with an example.
5. 5 · Sample SOP. Hand washing: purpose, scope, responsibility, six steps with 20 seconds of rubbing, frequency, monitoring, corrective action, records.
6. 6 · Writing and review. Choose task, observe, draft, test, approve, train, display, review.
7. 7 · In a diet kitchen. SOPs for tube feeds and low-salt portions keep therapeutic diets accurate on every shift.
8. 8 · Close in one line. A good SOP turns a safe practice into a daily habit.

Scoring tip: Draw the template as a neat box and fill one sample SOP into it. That covers both the format and the example.