Define performance appraisal. Explain the traditional and modern methods of appraisal.
How to lay out the answer. Follow the frame, then write it in your own words.
1 · Open in two lines. Performance appraisal is the systematic, periodic evaluation of an employee's performance and potential against set standards. It guides pay, promotion and training.
2 · Draw the process. [Flow: set standards → communicate → measure → compare → discuss → decide and act]
3 · Purposes. Increments, promotion, transfer, training needs, feedback, motivation.
4 · Traditional methods.
Ranking, paired comparison, grading.
Graphic rating scale, checklist, forced choice.
Critical incident, essay, confidential report.
5 · Modern methods. MBO (Drucker), BARS, 360-degree feedback, assessment centre, human resource accounting.
6 · In a real kitchen. Rate hygiene, portion control and teamwork so cooks see them as part of the job.
7 · Close in one line. A fair appraisal, free of halo and bias, motivates staff and shows where to train.
Scoring tip: Divide methods into traditional and modern with headings; add a small rating-scale sample to stand out.
