Explain the communication process with a neat diagram.

1. 1 · Define communication. Communication is the process of sharing meaning between a sender and a receiver so that both reach a common understanding.
2. 2 · Draw the loop. [Diagram: sender → encoding → channel → receiver → decoding → feedback → back to sender; write ‘noise’ in the centre]
3. 3 · Explain each stage.
   • Idea: the sender decides what to say and why.
   • Encoding: the idea becomes words or symbols.
   • Channel: letter, email, call or meeting.
   • Receiving and decoding: the receiver works out the meaning.
   • Feedback: the receiver responds.
4. 4 · Explain noise. Noise is any disturbance, e.g. a weak signal (technical), jargon (semantic) or anger (psychological).
5. 5 · One-way and two-way. Without feedback the process is one-way and errors go unseen. Feedback makes it two-way and accurate.
6. 6 · Business example. A branch manager's WhatsApp instruction, where a missing reply shows him that one staff member did not get the message.
7. 7 · Close in one line. Feedback turns a line into a loop and makes communication complete.

Scoring tip: The diagram carries many of the marks. Draw it large, label every arrow, and put noise in the middle.