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Decision making: types and process sheet
10-mark answer frame

Explain the decision-making process with a suitable example.

How to lay out the answer. Follow the frame, then write it in your own words.

  1. 1 · Open in two lines. Decision making is choosing one course of action from several alternatives. It is the heart of management.
  2. 2 · Draw the flow. [Diagram: six boxes in a line: recognize problem → seek alternatives → think through → choose → act → evaluate]
  3. 3 · Recognize and define the problem. State clearly what is to be decided. Example: the old kerosene stove is unsafe.
  4. 4 · Seek alternatives. List all possible choices: an LPG stove, an induction cooktop, repairing the old stove.
  5. 5 · Think through each alternative. Weigh each for cost, safety, fuel bill, power cuts and family values.
  6. 6 · Choose, act and evaluate.
    • Choose the best alternative: a two-burner LPG stove.
    • Act: buy it and learn to use it safely.
    • Accept responsibility and evaluate: is it safe, faster and within budget?
  7. 7 · Nutrition link. A dietitian follows the same steps when choosing a diet and cooking method for a patient.
  8. 8 · Close in one line. Clear steps make decisions sound, and evaluation makes the next decision better.

Scoring tip: Carry one example through every step. It proves you understand the process, not just the list.