haya.Learning made clear
Unit II · Resources in management and decision making
5 min readConcept sheetOften a 5-mark answer, sometimes 10

Methods of resolving conflicts

Family conflicts arise from differing values, goals and scarce resources. They are settled by consensus, accommodation or de facto decisions.

ConflictA clash of wants, values or goals between members
Three methodsConsensus, accommodation, de facto decision
Best methodConsensus (all agree)
Accommodation byCompromise, bargaining or coercion

Why conflicts arise in families

  • Different values and goals: a son wants a bike, his parents want to save for his studies.
  • Scarce resources: one income, many wants.
  • Generation gap: elders and young people see things differently.
  • Role confusion: household tasks are not clearly shared, especially when both spouses work.
  • Poor communication: wishes are not discussed openly.
  • Different standards: one member wants a spotless house, another is relaxed about it.

Methods of resolving conflicts

MethodHow it worksFamily exampleResult
ConsensusMembers discuss until everyone truly agrees on one choiceAfter hearing everyone, the family agrees on Kodaikanal for the holidayBest: all are committed and satisfied
Accommodation by compromiseEach side gives up part of its wish and they meet in the middleThe son gets a second-hand bike and the family still saves part of the moneyWorkable; partial satisfaction for each
Accommodation by bargainingOne wish is traded for anotherThe daughter cooks on Sundays in return for choosing the weekend filmFair when both sides gain
Accommodation by coercionA powerful member forces the decision through authorityThe father decides alone and the others must acceptQuick, but leaves resentment
De facto decisionNo real decision is made; events or delay decide by defaultThe family keeps postponing a new fridge until the old one breaks, then buys whatever is in stockLeast satisfying; the family loses control

Good practice at home

  • Hold a family discussion where every member, including children and elders, is heard.
  • Focus on the shared family goal, not on who wins.
  • Collect facts before arguing, e.g. compare prices before quarrelling over a purchase.
  • Take turns where possible: one member chooses this year's holiday, another next year's.
  • Ask a trusted elder or a counsellor to mediate serious disputes.
  • Aim for consensus; avoid coercion and drifting into de facto decisions.
In food service and dietetics

Food often causes family conflict: one member needs a low-salt diet, the children want snacks. A dietitian helps the family reach consensus or a fair compromise, such as one shared low-salt curry with a little salt added at the table by others, instead of cooking two separate meals.

Exam angle

2 marks: “What is a de facto decision?” A decision that is not consciously made; events or delay decide by default, e.g. buying whatever fridge is in stock after the old one breaks.

5 marks: “What are the causes of conflict in a family?” Explain differing values and goals, scarce resources, generation gap, role confusion, poor communication and differing standards, with examples.

10 marks: “Explain the methods of resolving conflicts in a family.” Define conflict, give its causes briefly, then explain consensus, accommodation (compromise, bargaining, coercion) and de facto decisions with examples, ranked from best to worst.

Remember it

C-A-D, from best to worst: Consensus (all agree), Accommodation (some give in), De facto (nobody decides, events do).