BMGT 18075 · Year 1 course unit

Business Communication

5 credits6 units · 21 topicsFinal examination

Prep tip

Learn the communication process diagram and the layouts of a memo, letter, email, report and meeting agenda by heart: they come up as short answers and as drafting tasks. Add one Sri Lankan workplace example to every point.

Suggested order: Unit I, then II, then III, then IV, then V, and VI last.

Units

Unit I0 of 4 read

Introduction to business communication

4 sheets · about 25 min reading

What is business communication, and why it matters6 min The communication process6 min Methods of communication6 min Barriers to communication7 min

Unit II0 of 4 read

Business correspondence

4 sheets · about 28 min reading

Writing memos6 min Business letter writing8 min Writing business reports8 min Drafting business emails6 min

Unit III0 of 3 read

Listening and non-verbal communication

3 sheets · about 20 min reading

Effective listening skills7 min Hidden messages sent by managers6 min Body language and non-verbal signals7 min

Unit IV0 of 4 read

Presentation skills and communication technology

4 sheets · about 27 min reading

Effective presentation skills8 min Guidelines for preparing effective visual aids6 min Choosing communication media6 min Technologically mediated communication7 min

Unit V0 of 3 read

One-to-one communication

3 sheets · about 21 min reading

Interviewing skills and techniques8 min Giving instructions and feedback7 min Questioning techniques6 min

Unit VI0 of 3 read

Meetings, conferences and small group communication

3 sheets · about 21 min reading

Communication in teams7 min Presentations in teams6 min Conducting effective meetings and conferences8 min

The exam

Core course unit; not counted in the GPA. Final examination / assessment.

Take a mock test