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Food Service Management
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Paper pattern
A · answer 10 of 12 · 2 marks each · about 30 words20
B · answer 5 of 7 · 5 marks each · about 200 words25
C · answer 3 of 5 · 10 marks each · about 500 words30
External total75
Usual 75-mark UG pattern (10 × 2, 5 × 5, 3 × 10). Confirm against your own college's question paper.

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Section B · 5 marks · explain
List the factors responsible for the growth of the food service industry in India.Unit IExplain the classification of hotels.Unit IWrite a short note on airline catering.Unit IExplain the features of hospital and industrial catering.Unit IWrite short notes on outdoor catering and franchising.Unit IWhat are the tools of management? Explain any two.Unit IIExplain the basics of employee supervision in a food service unit.Unit IIExplain McGregor's Theory X and Theory Y.Unit IIExplain the barriers to communication and how to overcome them.Unit IIExplain the internal and external sources of recruitment.Unit IIIDifferentiate recruitment and selection.Unit IIIExplain the importance of training in a food service establishment.Unit IIIWrite short notes on demotion, termination and dismissal.Unit IIIWhat factors are considered in selecting a site for a food service establishment?Unit IVExplain the importance and types of ventilation in a food service unit.Unit IVWrite a note on the base and insulating materials used in catering equipment.Unit IVDescribe the manual method of dishwashing.Unit IVDescribe the layout of a hospital food service unit.Unit IVWhat are the advantages of the double-entry system?Unit VIngredients for 40 portions of lemon rice cost ₹600. Labour and overheads add ₹8 per portion. Find the total cost per portion.Unit VOpening stock ₹20,000, purchases ₹80,000, closing stock ₹10,000, food sales ₹2,25,000. Find the food cost percentage.Unit VA canteen sells a meal at ₹60. Variable cost is ₹35 per meal and fixed costs are ₹50,000 a month. Find the break-even point.Unit VExplain the elements of cost in a food service establishment.Unit V
Section C · 10 marks · describe with diagram
Trace the history and growth of the food service industry in India.Unit IDiscuss the essential features, advantages and drawbacks of food delivery apps.Unit IExplain the different food service systems with their advantages and disadvantages.Unit IExplain Fayol's principles of management with examples from a food service unit.Unit IIExplain the functions of management with examples from a food service institution.Unit IIExplain the different styles of leadership. List the qualities of a good leader.Unit IIExplain Maslow's hierarchy of needs and Herzberg's two-factor theory.Unit IIDefine selection. Explain the steps in the selection process.Unit IIIDefine performance appraisal. Explain the traditional and modern methods of appraisal.Unit IIIExplain the labour laws pertaining to food service establishments.Unit IIIDiscuss the different shapes of kitchens and the factors affecting kitchen layout.Unit IVExplain the causes and prevention of accidents in food service institutions. Add a note on the 3 Es of safety.Unit IVDefine catering equipment. Classify it and explain the factors affecting its selection.Unit IVExplain the features of a good layout, the worker's area of reach and standard heights of work tables.Unit IVExplain the methods of costing used in food service establishments with examples.Unit VExplain cost control in a food service establishment.Unit VExplain the factors affecting pricing and the methods of pricing.Unit VExplain the concept of break-even with a chart and a worked example.Unit V

Answer frames

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10-MARK ANSWER FRAME · UNIT ITrace the history and growth of the food service industry in India.10-MARK ANSWER FRAME · UNIT IExplain the types of restaurants and the classification of hotels.10-MARK ANSWER FRAME · UNIT IWhat is transport catering? Explain railway, airline, ship and space catering.10-MARK ANSWER FRAME · UNIT IExplain the non-commercial (welfare) food service establishments with examples.10-MARK ANSWER FRAME · UNIT IDiscuss the essential features, advantages and drawbacks of food delivery apps.10-MARK ANSWER FRAME · UNIT IExplain the different food service systems with their advantages and disadvantages.10-MARK ANSWER FRAME · UNIT IIDefine management. Explain Fayol's principles of management with examples from a food service unit.10-MARK ANSWER FRAME · UNIT IIExplain the functions of management with examples from a food service institution.10-MARK ANSWER FRAME · UNIT IIExplain the different styles of leadership. List the qualities of a good leader.10-MARK ANSWER FRAME · UNIT IIExplain Maslow's hierarchy of needs and Herzberg's two-factor theory with examples from a food service unit.10-MARK ANSWER FRAME · UNIT IIDefine communication. Explain the process, methods and barriers of communication in a food service establishment.5-MARK ANSWER FRAME · UNIT IIIDefine recruitment. Explain the sources of recruitment for a food service unit.10-MARK ANSWER FRAME · UNIT IIIDefine selection. Explain the steps in the selection process for a food service unit.10-MARK ANSWER FRAME · UNIT IIIDefine training. Explain the methods of training food service staff.10-MARK ANSWER FRAME · UNIT IIIExplain promotion, demotion, transfer, retirement, termination and dismissal of employees.10-MARK ANSWER FRAME · UNIT IIIDefine performance appraisal. Explain the traditional and modern methods of appraisal.10-MARK ANSWER FRAME · UNIT IIIExplain the labour laws pertaining to food service establishments.10-MARK ANSWER FRAME · UNIT IVExplain the features of a good layout. Add a note on the worker's area of reach and standard heights of work tables.10-MARK ANSWER FRAME · UNIT IVDiscuss the different shapes of kitchens and the factors affecting kitchen layout.10-MARK ANSWER FRAME · UNIT IVDiscuss the importance and requirements of lighting and ventilation in a food service establishment. Add a note on drainage and acoustics.10-MARK ANSWER FRAME · UNIT IVExplain the causes and prevention of accidents in food service institutions. Add a note on the 3 Es of safety.10-MARK ANSWER FRAME · UNIT IVDefine catering equipment. Classify it and explain the factors affecting its selection.10-MARK ANSWER FRAME · UNIT IVDescribe the equipment used in the production and service areas of a food service establishment.10-MARK ANSWER FRAME · UNIT VDefine book-keeping. Explain the advantages of the double-entry system and the books of accounts.10-MARK ANSWER FRAME · UNIT VExplain the elements of cost and the behaviour of cost in a food service establishment.10-MARK ANSWER FRAME · UNIT VExplain the methods of costing used in food service establishments with examples.10-MARK ANSWER FRAME · UNIT VExplain cost control in a food service establishment.10-MARK ANSWER FRAME · UNIT VExplain the concept of break-even with a chart and a worked example. State its uses and limitations.10-MARK ANSWER FRAME · UNIT VExplain the factors affecting pricing and the methods of pricing in a food service establishment.